Estimates and authorization
Diagnostics, estimates, repair authorization limits, parts availability and timelines will be confirmed with the customer before extended work begins.
Special-order products
Items marked special order are not represented as physically in stock. Supplier availability and delivery timing are confirmed after purchase. If an item cannot be sourced within the communicated timeframe, the customer will be offered an approved substitute or a refund.
Appointments and classes
Booking payments reserve the selected appointment or class time. Contact Springs 3D Supply promptly if you need to reschedule. Any service-specific cancellation or refund terms shown during checkout or confirmed in writing apply to that booking.
Springs Loop material returns
Customers are responsible for accurately identifying returned material. The launch program accepts clean PLA and PLA+ only unless another material is approved in writing. Contaminated, mixed, hazardous, resin-coated, filled, or unidentified material may be rejected. Pickup windows are arrival ranges rather than exact arrival times. Weight and any recycling credit are determined after inspection; credit is not guaranteed and has no cash value unless stated in writing.
Custom printing
Project-intake payments cover evaluation and quoting unless stated otherwise. Final production pricing, material, tolerance, delivery date, intellectual-property responsibility, and acceptable-use requirements are confirmed separately before production.
Independent service
Springs 3D Supply is an independent repair provider unless a specific manufacturer authorization is stated in writing. Third-party service may affect manufacturer warranty coverage.
Printer Care membership
Essential, Plus, and Pro are recurring monthly maintenance and support memberships for one registered printer. They are not insurance, warranties, or promises to pay for unexpected breakdowns. Parts, consumables, travel, replacement equipment, existing faults, and corrective repair labor are charged separately unless a written benefit explicitly states otherwise.
Monthly billing continues until canceled. Online subscribers may manage or cancel online through the Stripe billing portal linked from the customer account. Cancellation takes effect according to Stripe's displayed billing terms, normally at the end of the current paid period. Included preventive-service credits activate after thirty days, require the membership to remain active, expire according to the plan year, have no cash value, and cannot be used for work that began before enrollment.
Labor discounts apply only to future work authorized while the membership is active. A printer may be inspected before included maintenance is performed. Springs 3D Supply may decline unsafe, contaminated, materially modified, unsupported, or commercially abused equipment.
Customer data
Customers should remove sensitive files and credentials before service. Access credentials will be requested only when required for authorized testing.
Resin and contaminated equipment
Equipment contaminated with uncured resin or hazardous material may require additional handling charges or may be declined.